Description:

American Express is looking for a Business Analyst to join its Strategic Operations & Business Analytics (SOBA) team supporting the Merchant Services U.S. Client Management organization. This is an excellent opportunity for professionals who enjoy working with data, solving business problems, and turning insights into meaningful business decisions.

The role is highly analytical and strategic, requiring candidates to work closely with stakeholders, senior leaders, and cross-functional teams to improve business performance, identify growth opportunities, and support operational excellence.

What You Will Be Doing:

As a Business Analyst, you will be responsible for analyzing complex datasets, identifying trends, and delivering actionable insights that help drive business growth and decision-making.

Key responsibilities :

• Analyzing business data to identify patterns, trends, and opportunities.
• Transforming data into meaningful business recommendations.
• Performing recurring and ad-hoc analyses for leadership teams.
• Supporting strategic projects and performance improvement initiatives.
• Identifying opportunities for process automation and operational efficiency.
• Leveraging AI and emerging technologies to improve productivity.
• Collaborating with multiple teams and stakeholders across the organization.
• Presenting insights and business recommendations to senior leadership.
• Supporting governance, reporting, and business operations initiatives.

Key Technical Skills:

Power BI, Power Apps, Advanced Excel, PowerPoint, Salesforce

Requirements:

• Minimum 2 years of relevant experience in Business Analytics, Data Analytics, Business Operations, or a similar role.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets.
• Ability to convert data into meaningful business insights and recommendations.
• Strong financial acumen and business understanding.
• Excellent verbal and written communication skills.
• Strong project management and organizational abilities.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience working with cross-functional teams and stakeholders.
• Ability to learn and utilize reporting systems and CRM platforms.
• Advanced proficiency in Power BI, Power Apps, Excel, PowerPoint, and Salesforce.
• Knowledge of SQL, Python, and Tableau is advantageous.
• Ability to work independently and drive projects to completion.

Work Schedule:

• Shift Timing: 4:30 PM to 1:30 AM
• Job Shift: Night Shift

Why Consider This Opportunity:

This role offers exposure to senior leadership, strategic decision-making, business analytics, and process improvement initiatives within one of the world's leading financial services companies. Employees also gain access to extensive learning programs, career development opportunities, performance incentives, and comprehensive employee benefits.